SERVICES

Services

When you become a DecisionView client, you don’t just get best-of-class clinical trial software; you also get technical services, project management, training, and support. Our goal is the same as yours: to implement StudyOptimizer quickly and on time—so your studies can finish on time, freeing your team to focus on what they do best.

Professional Services

Implementing a new application presents unique challenges for any IT team. Our expert Professional Services team can ensure that you are successful integrating StudyOptimizer with your existing technology. From an initial assessment of your business objectives through an ongoing support engagement, our Professional Services group offers the following services:

  • Solution Design
  • Implementation Support
  • Technical Account Management
  • Data Integration and Implementation

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Training

The Training Services team will work with you early on to define your organization’s training requirements, and will design and deliver training that meets the needs of the various functions that will be using StudyOptimizer, no matter what their role or location. The Training team can also create reference materials and support guides for you to consult well after your initial exposure to the application.

Support

Despite the best implementation and thorough training, sometimes unexpected issues arise. From implementation to pre-production to production, our support services can help ensure a smooth transition ... more